Customer Service

Bespoke Vending Solutions

 

Our wealth of experience in the field has enabled our clients to achieve their desired objectives including creating branded housing. We provide solutions for multiple shifts, cashless systems, and the full range of machines from all the major manufacturers. Whatever your situation we can provide a suitable solution at the right price to deliver a total solution for your company.

Operated Service

 

Our operations team will smoothly integrate your company into a local operating route. Our fully trained operators will re-stock, clean and maintain your vending solution to our exacting high standards.

 

  • Manufacturer trained operatives
  • Handheld PDA’s provides live information
  • Personalised planograms
  • Fast & responsive service
  • All vehicles are constantly tracked for the best possible service provision.
  • Regular planned audits of equipment.

Technical Response

 

Boasting an average 4 hour response time and a first fix rate in excess of 98%, our clients are not without a service for very long. Our engineers carry a large amount of stock on their vehicles to enable machines to be up and running as quickly as possible. All calls are logged and date stamped, with full details of the fault recorded and we then issue a call number. Calls are immediately transferred to the relevant engineer who can see the time of the call and all details relevant to the site and the machine including past history if relevant.